Description

what is Poly.ai?

Poly.AI is an innovative artificial intelligence (AI) tool designed to enhance customer interaction through voice-based conversational assistants. 

Key Features

• Multilingual Capabilities: Poly.AI boasts state-of-the-art multilingual technology, enabling voice assistants to be ported into any language within two weeks without the need for further training or dialogue design .

• Customer-Led Conversational Platform: It offers a platform where customers can lead the conversation, resolving over 50% of calls and delivering a consistent brand experience .

• Technological Integration: Poly.AI integrates seamlessly with existing technological stacks, making it easy to deploy and manage .

• Generative AI Models: The platform utilizes generative AI models specifically trained for customer service use cases, enhancing its conversational abilities .

• Dialogue Management: Poly.AI employs a patented approach to dialogue management, designed to allow customers to complete transactions while maintaining a natural flow .

• Advanced NLU and SLU: It combines high-performing NLU models to accurately extract intent and entities during natural conversations. Additionally, it uses a full Spoken Language Understanding stack to fix faulty speech recognition outputs in real-time .

• Security and Compliance: The tool provides security AI that can be trusted, with 24/7 support and compliance certification tailored to meet security requirements across various industries .

• Customization and Scalability: Enterprises can design, integrate, and deploy a customized voice assistant at a pace that suits their needs, with no risky replatforming required .

• Analytics and Insights: Real-time analytics help organizations stay informed about critical issues and trends, enabling them to improve customer experience and gain valuable business insights .

In summary, Poly.AI is a versatile and capable AI tool that empowers enterprises to create engaging and efficient conversational AI systems, offering a superior customer experience through its advanced technology and services.